Royal level is the only way to go. They called to check on us and we brought up the fridge and ice machine, but to no avail. The suites also have two fully equipped bathrooms, which include a bathtub and shower for your comfort and total privacy. Perfect fusion of flavors from different cultures. Thank you for making us your choice hotel when visiting the area. $89.00. I have been coming for the past 12 years consecutively because of them. Occidental Grand Cozumel is ranked #9 among luxury hotels in Cozumel by U.S. News & World Report. The hotel has a great landscaping, we went for walks along the beach, really amazing sunsets. Scuba clinics at the pool are included in the rate, as are land and water sports like tennis, volleyball, kayaking, snorkeling, water polo, sailing and windsurfing. They really made you feel welcome and embraced you as friendsby the end of the week, it was like saying goodbye to a family member. The Occidental Cozumel ***** (5-star) hotel is a unique destination, masquerading as a Mexican hacienda, which offers the possibility of enjoying the treasures of the Palancar Reef off the island of Cozumel. The spacious, air-conditioned rooms offer a private balcony and satellite TV. Occidental Cozumel - Family Vacation Critic We are thrilled you enjoyed your recent stay with us. We lament hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. It was amazing, we were near the best diving. Register or log into the booking process and enjoy these benefits. The Mexican restaurant was pretty good and definitely the best meals we had. It was a wonderful experience that was a much needed break from the Canadian winter. It actually would have been cooler in the room at night, however, mosquitos become a problem if you choose to leave windows or sliding doors opened. Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. El Occidental Cozumel All Inclusive, situado en la playa de Cozumel, ofrece vistas al mar, 3 piscinas al aire libre, una baera de hidromasaje y un gimnasio. Everything you need to be radiant while on vacation. Controlling and handling waste generated by activities derived from hotel operations. We thoroughly enjoyed the Royal club level and the staff. Jay Clue was an amazing dive master. OCCIDENTAL COZUMEL - 110 Photos & 54 Reviews - Yelp The rooms were in need of repairs and updating You could not control the ac temperature . The Occidental Grand Cozumel offers several wedding packages in all budget ranges for intimate affairs. Electricity: 110 Volts. With nearly 200,000 feet of subterranean tunnelsin the underground rivers, sinkholes and caverns, desert marshes and a wide variety of marine life and wrecks, Mexico truly is the aquarium of the world. U.S. Standard Plug. The other restaurants were kept to hot. We asked for a king bed and like others none was available even in the slow season by the time we left a mold the size of large plate showed up in the ceiling. Although we sincerely regret your disappointment with your stay in our Occidental Cozumel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Are there opportunities to exercise at Occidental Cozumel? were great. This scuba diving resort has 247 rooms. The food was our only complaint. Secrets Aura vs. Occidental Grand - Cozumel Forum - Tripadvisor We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Sincerely Gabriela Gaeta Guest experience Manager cozumel.guestexperience@occidental.barcelo.com, Hotels near Alberto's Beach Bar Restaurant, Hotels near Allegro Cozumel Resort Day Pass, Hotels near Nachi Cocom Beach Club & Water Sport Center, Hotels near Mr Sanchos Beach Club Cozumel, Hotels near Buccanos Grill & Beach Club Cozumel, Hotels near Playa Palancar Cozumel Beach Club, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Be aware of sales pitch offer which was longer than advertised. But boats way to crowded. A pleasure for the senses that will not leave anyone unaffected. Travel to this idyllic island in the Mexican Caribbean, just 45 minutes by ferry from Playa del Carmen beach. The Italian was just okay. We all did have tummy issues we are not sure why we were safe to only bottled water and the filtered water from the restaurants. Snorkeling at Occidental Grand 13 years ago Save I'm staying at the Occidental Grand and I heard the hotel's beach is a decent place to snorkel. 1 review 8.0 " Beautiful & relaxing!! A hotel's guest rating is calculated using data provided under license by Tripadvisor. One of the most engaging experiences is the opportunity to go night diving: if you turn off your lights and move the water you can see the bio luminescent plankton sparkling around. Back to the pizza bar to get enough food for the night. Past guests were impressed by the property's grounds, which they describe as impeccably manicured. Occidental Grand Resort Cozumel | Resort for a Day Make your booking to enjoy your stay outside these dates. We are thrilled you enjoyed your recent stay with us. Is parking available at Occidental Cozumel? The Occidental Cozumel Resorts 7 restaurants and 5 bars allow guests to discover the secrets of the best Mexican and international cuisine. Exclusively for Royal Level guests, la carte menu, reservation required. Some recent guests mention mosquitoes being a problem. Requested valet to get our bags on last day. Cons: The poor staff at this hotel need help! There were few rocks and the area was large enough to float and have a good time. Due to the A/C problems, the bed sheets felt damp. The white-sand beaches are gorgeous, and the incredible offshore reefs make for memorable snorkeling and diving adventures. Room service is available. more. You'll wish you had more reservations, though. Hiperbarica Riviera Maya Additionally, the Royal Level offers exclusive services. and they said they would send someone. I accompanied my family to this all-inclusive property from Feb. 24th to March 3rd, 2017. The full All Inclusive program at the Occidental Cozumel offers many unique services, so you won't have to worry about anything during your stay. Carretera Costera Sur Km 16.6 Col. El Cedral San Francisco Palancar, Cozumel 77600 Mexico, Lock in the lowest price from these sites. my wife and I were booked to the Occidental Cuzumel on a five day special. OCCIDENTAL COZUMEL $169 ($218) - Tripadvisor Popular ceremony locations include the white-sand beach and the tropical garden. Nice property but beach is eroded to palm trees. The service was great but A/C is antiquated! The bright and elegant 420sq ft Deluxe rooms are located between floors 1 and 3, with 2 double beds or a king-size bed, featuring the perfect layout to share with family or friends.. Good resort for the money. Respecting prohibited areas, avoiding the removal of anything from the reef and no fishing within the protected area of the marine park. We are also pretty low maintenance vacationers. And, that never happened. The restuarants are not air conditioned or the A/C works very poorly in them just like the rooms. Most of the beach is gone due to erosion. There are 6 restaurants, 4 pools (1 for kids), a spa and a fitness center. Occidental Grand Cozumel - Cozumel, Mexico, Climate: The average air temperature is 16 29C / 61 75F, Language:Spanish. Ultimate Dive Experience programme on the island, Unlimited access to Xcaret park by booking the Unlimited Xcaret Xperience package, White sand cove in a privileged natural setting. The staff is very friendly and helpful. more. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. The people treated us really good, there was never one bad moment. Own or manage this property? With prior booking and subject to availability. Preserving natural areas by caring for endemic flora and fauna, carrying out scheduled activities and circulating information among guests and staff. The Royal concierge staff was very kind and helpful as well.

The Occidental Cozumel***** hotel, a unique destination inspired by Mexican Hacienda architecture, offers guests the chance to enjoy the treasures found in the Palancar Reef off the island of Cozumel.
ATM and currency exchange (official ID must be presented). Thank you for making our vacation wonderful! Jesus, Felix and Raul should receive special mention for their commitment to public relations and their outgoing and friendly personalities. Sincerely Gabriela Gaeta Guest Experience Manager, I made an account just to post this. Own or manage this property? English is spoken throughout. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Family Suite, measuring 380.58 square feet, provides spacious and comfortable accommodation for vacations with the family or with friends. I also appreciate your kind words for Carlos, RC Carlos, Ariel, Franklin & Jose, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. There were not enough umbrellas by the pool and there was little to no shade at the beach area . We will not be back. The buffet was ok , and the specialty restaurants with the exception of the Mexican restaurant were terrible .The waitress staff at the buffet restaurants were terrible . Buceo Medico Mexicano (Cancun) Sincerely Gabriela Gaeta Guest Experience Manager. The date and price shown corresponds to nearby hotels. Our room never cooled off more than 78 degrees not accounting for the humidity. Occidental Cozumel also has complete on-site water sports facilities including kayaking, windsurfing, sailing and snorkeling. Schedule: From 11:00 am to 5:00 pm (11am 5pm). Crystal clear waters, delicious (and we mean delicious) food, friendly locals, rich history and of course drift diving, which is a must for experienced divers, and so much more. Transportation Services. All in all, the hotel was great and we were happy with our choice and we would stay there again. The all-inclusive rate at the Occidental Grand includes complimentary access to the supervised Kids Club. 16.6, Carretera Sur, Cozumel, QROO, 77675 View in a map Explore the area San Francisco Beach 10 min walk See you next year! They help us to understand how our guests experience their stay with us. Not much is grand about the Royal Level. Occidental Grand Cozumel Map , Locate select a marker types, eco parks, cenotes near Occidental Grand Cozumel on a map of Tulum & the Mayan Riviera Mexico. Occidental Cozumel Occidental Cozumel - All Inclusive Cozumel, Mexico. We chose to go to town the other 2 nights after eating the dinner buffet. Those who choose the Deluxe Concierge room will be able to enjoy special, exclusive services, such as daily replenishment of the minibar and premium toiletries, in addition to guidance from the hotel staff in order to optimally plan their vacation. If you make a purchase from our site, we may earn a commission. Overall a very peaceful and relaxing vacation, We had an amazing trip. Occidental Cozumel | Barcelo.com We had a ball! Room service is available. We checked in and were told we could only reserve 4 nights at the a la carte restaurants for an 8-night stay. This is not our scene, but if that is what you enjoy at a resort, they seemed okay. The Occidental Grand Cozumel is an upper-middle-range, all-inclusive hotel on a nature preserve at the southern end of Cozumel. Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. The room never got below 25 degrees C. It seems they have them set to limit consumption, but at least there was a large fan in the room that kept us cool at night. Beach is almost gone . Occidental at Xcaret Destination combines a fully preserved natural and cultural environment with an all inclusive resort with an exclusive selection of rooms with the latest services and facilities. What are the check-in/check-out times at Occidental Cozumel? The surroundings at Occidental Cozumel are one of the top 5 scuba destinations in the world. We were met by one of the concierges, who asked what he could do to make our stay better and we asked for an extra towel, a washcloth, and for our fridge to be fixed. There were 2 pools at the resort and they were always busy and loud. We regret for not being able to provide you with a proper bed during your stay however we would like to take the opportunity to point out that all rooms are advertised as the assignations it depend of our availability, but we are open to change rooms, when we have a room with king bed available. Editors note: Hotel information is updated periodically. To explore the area and access other amenities, such as the shops and restaurants in San Miguel, guests will need a car. No need to get dressed & line up at the buffet. Separate reception with concierge service (7:00 to 22:30) for dinner reservations, currency exchange, assistance with spa and excursion bookings. Good blend to see some shows have a few drinks and dive. The Royal Level at the Occidental Cozumel Resort is like a boutique hotel within a resort. Activities include swimming with turtles, kayaking, sailing and snorkeling. The full All Inclusive program at the Occidental Cozumel offers many unique services, so you won't have to worry about anything during your stay. U.S. News analyzed more than 35,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings. Parking is complimentary. Occidental Cozumel Cozumel, Mexico Click image below to see full size map Please note that you should always contact the Resort/Hotel itself to make sure to get their latest and official Property Map (resort map / orientation map / layout map). This year my wife and I brought two of her children with and my mother and a good friend of hers with . The pools are beautiful, try out the free snorkeling at the hotel. All of them are available year round, thanks to the enviable Mexican climate that lets you go for a dip any time. The Family Suite, measuring 380.58 square feet, provides spacious and comfortable accommodation for vacations with the family or with friends. The waters and culture in Cozumel are beautiful. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons. My wife and I stayed at the Royal Club and are members of the Occidental Vacation Club. We would suggest going Royal level. Outdoor event space is also available and meeting services include catering and audiovisual equipment and support. Secrets Aura vs. Occidental Grand 9 years ago Save Hi! The Occidental Cozumel Resort's 7 restaurants and 5 bars allow guests to discover the secrets of the best Mexican and international cuisine. Cocktails, drinks with and without alcohol, near the beach. Up to 10% extra discount by accumulating stays, Exclusive conditions on services offered by the hotel, We do not currently have any hotels or destinations that match, Sorry, we have not found any destinations for. The Italian and Asian restaurants were good. The staff told us that it was due to power outages across the island, however, we determined that was false. Air conditioning in the room was not up to par (several other people at the resort had the same concerns). The staff that I listed is the reason I return year after year. Rented jeep and toured island one day which was nice. ALL INCLUSIVE DETAILS - Occidental Cozumel | Five Star Hotel The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Our room, a 1 BR suite, was nicely furnished. Nice room and wonderful housekeeping. Occidental Cozumel About the Resort Your own private hacienda by the ocean Nestled in a secluded nature preserve on the southern side of Mexico's famed Cozumel Island, the Occidental Cozumel will make you feel like you've stepped into your own private hacienda by the ocean. We spoke with several other people at the resort and they all had the same issues with the fridges. Just the two of us, no kids. They help us to understand how our guests experience their stay with us. The spacious and elegant 840ft2 Royal Level Junior Suites are located on the third floor. Hotels near Alberto's Beach Bar Restaurant, Hotels near Allegro Cozumel Resort Day Pass, Hotels near Nachi Cocom Beach Club & Water Sport Center, Hotels near Mr Sanchos Beach Club Cozumel, Hotels near Buccanos Grill & Beach Club Cozumel, Hotels near Playa Palancar Cozumel Beach Club, Hotels near (PCM) Playa Del Carmen Airport. 40%, Up to Not only was the resort beautiful, but we somehow ended up with a suite! Sincerely Gabriela Gaeta Guest Experience Manager. It was not enough to ruin the trip but we have been home 6 days and are still not back to normal. About 4.5 Excellent 530 reviews #12 of 65 hotels in Cozumel Location Cleanliness Service Value Travellers' Choice The Occidental Cozumel hotel, a unique destination inspired by a Mexican hacienda, gives guests the chance to enjoy the treasures found in the Palancar Reef off the island of Cozumel. Meanwhile, Occidental Grand Cozumel's seven on-site restaurants will keep you fueled and ready to take on the next activity. Activities or a rec center for teens would be appreciated. We all had a great time !!! Highly recommend. Dear danetb2017 We would like to express our gratitude for the comments you made about your recent visit. Occidental Cozumel offers free parking for hotel guests. The rooms feature a fully equipped living room and a master bedroom with a king size bed and a full bathroom. Spa entry is free for hotel guests. Full details about room service, including menu, prices, opening times, etc., are available at the hotel. Occidental Cozumel has two tennis courts, ideal to enjoy exercising. Occidental Cozumel - All Inclusive - Travelocity There was a large shelf with chairs about 3 feet above the beach. So, Deluxe, Deluxe Concierge, Deluxe Romance rooms come with a minibar, cable TV, and hair dryer. Near the relaxation pool there were frequently smells of sewage. AVERAGE On the best day ( the eggs should stay warm as well as the proteins) Im not a foodie but even the refried beans were room temp at best Pool was nice bartenders at pool were great . The main gathering area pools were empty and looked pretty bad. The went above and beyond for us at every meal. A BIG HUGE shout out to Jesus, his enthusiasm an entertaining skills made our week an great memory for names. The water and swim area were great. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. We have pretty much seen the sights on the island so a day pass at a resort is a great alternative to repeating the same old tours. A dedicated bar for pool guests in the Royal Club does not exist.

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