By He honed his skills with the Tao Group in Las Vegas, where was beverage manager and sommelier across five high-grossing venues. Number 8860726. Of course they would get the medical report, If HAL assumed responsibility for the accident you would think the pax would be compensated, Not sure how HAL acts under these circumstances. All of this while listening to birds in background. Fluid lines and dramatic spaces make the Holland AmericaNieuw Statendama modern beauty. Yes, they were trying to correct everything and were giving it their best 100% but what they needed was 500%, an impossible task. An email two weeks ago to an address our travel agent provided (guestrelations@hollandamerica.com) has not been answered. Guest Service Representative (Former Employee) - Anchorage, AK - January 15, 2019. Guest Services and Customer Relations would be one of the most difficult job on the ship however the working environment on board makes life easier and tolerable. For more information, visit Cruise Line Dress Codes: Holland America Line. Or maybe she could have reached out to my consultant and asked for me. in the emerald city, You will be able to leave a comment after signing in. Amazing places deserve to be shared with others - why not Write a Review! Customer Comments & Reviews. Holland America Cruises! If you booked directly and did not use a TA, I would send an email with the death certificate, details, etc. log In With My Account. Im getting mixed answers, but nobody seems to be able to answer the question and have spent over 3 hours the last few days on the phone. Didn't both the medical center and guest relations provide you with the information on how to proceed with any additional costs not covered by your health insurance (although I would be surprised if the onboard care was not provided free of charge by the ship)? HAL probably has their own insurance, so minimally, they would probably pass this along to them. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I have never had this problem with HAL before. Holland America Line - Changing the departure port of our cruise. We simply call the number on the offer (which we prefer) and book that way. Save up to 60% on. You will be able to leave a comment after signing in. Holland America Group Shared Professional Services, Do Not Sell or Share My Personal Information. Can you Just transfer so we can talk to someone who has the answer like last time. to get a check if lucky. Registration required for children under 13. Special Advisor Before we left arrangements were made that Michael Pulchny, past Commander in the Canadian Navy could meet with the captain and tour the bridge. But I'm NOT an expert about any of this! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Room Service is only a phone call away. Enjoy complimentary lessons, tournaments, and courts with amazing top-deck views. painful post to make but I hope it helps you . This casual poolside grill serves up the best burgers at sea, Nathans Famous gourmet hot dogs, golden French fries and more. Martinis, of course. It avoids phone tag. Patience, patience. How to handle this depends on what you want in compensation. Gus Antorcha President, Holland America Line Gustavo (Gus) Antorcha serves as president of Holland America Line, leading the award-winning, premium cruise line known for immersive, authentic shipboard and shoreside experiences. Their online forms only allow 700 characters. The managers were excellent at their jobs and cared for the employees as much as the customers. Cabin 4141Average size cabin. All fields are required unless noted as optional. Passengers on Eurodam follow suit with the majority of Holland America's passengers -- 60-plus, middle-to-upper income, well-traveled and open to new adventures. Enjoy every moment together. Gustavo (Gus) Antorcha serves as president of Holland America Line, leading the award-winning, premium cruise line known for immersive, authentic shipboard and shoreside experiences. Each day on board offers delicious dining options, world-class entertainment and enriching activities. If you want reimbursement for more than out of pocket medical expenses you will need an attorney in the Washington state area as set forth in the cruise contract, and note the notice requirements and time to bring this lawsuit is fairly short for personal injury cases. Again, I tried to call earlier, but once again, no luck. Is someone deciding because we are married we only need one offer? Then submit the bills. The alternative is to say that your wife slipped on some water in the hallway on the named ship with the date, which caused her to have a broken arm, and you would like reimbursement for the out of pocket medical expenses she has incurred both on the ship and 'off the ship'. One suggestion: Do NOT have the start your interaction with HAL include the words "lawsuit", "attorney", or such. Conclusion? 6/13/2023. We hear you and are doing everything in our power to get it to you as soon as possible. Really? Does anyone have a guest relations email contact for HAL. I also mentioned that I worked for a Fortune 500 company as assistant to the CEO where no complaint (no matter how small) did not go without attention from that office! This has worked for me with another cruise line. Over the years we have learned much by simply sharing tables on cruises and getting recommendations from other cruisers. Elliot Advocacy has contacts for higher up personnel. We were just on an Alaska cruise that sailed out of Vancouver on May 31, 2023 for 7 days on the Volendam. @dhshultz, goodluck with reaching the correct department and person that can assist you. Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23. All selections are included in your cruise fare unless otherwise noted on the in-room menu. Princess Cruises, Holland America, Seabourn, P&O Australia, Carnival Australia I called again, this time with language barrier she tried pushing it on my cruise consultant. It'a not worth getting upset about and I'll patiently wait for a check. English; 0. Service on Eurodam is consistently stellar. Will say the food when served properly, was excellent. The 360-degree Promenade Deck features traditional teak chaise lounges and plaid blankets that are reminders of the romance of sailing from eras gone by. Michael Stendebach, left, and Anthony Stice. This will surely increase the credibility of your complaint. Remember the one I just got rid of came highly recommended . If you're searching for a Holland America cruise at an unbelievably low price, you've come to the right place! At 16 weeks (3 weeks ago) I emailed Gus Antorcha's office (HAL President) and after 2 weeks I got this wholly unsatisfying response: Thank you for contacting Mr. Gus Antorcha regarding your ms Nieuw Amsterdam sailing. I think any time you deal with the public its not going to be pretty. Because we are not able to use our usual automated process, our team is manually handling a large volume of requests while working from home. Pressed #6 (Guest Relations) whenprompted then waited on hold for 1 hr 45 mins to get a rep. She is also the chief executive leading the shared professional services division supporting these cruise lines in addition to Holland America Princess (HAP) Alaska Tours. See. We are separate in ID, in room keys, and I should be getting offers (which I was, until recently) in case I want to take my brother or parents. Address 450 Third Avenue West Seattle, WA 98119 https://www.hollandamerica.com/en_US.html Phone Contacts Main: (206) 281-3535 Toll Free: (800) 599-8256 General fax number: (206) 281-7110 Guest relations fax: (206)-301-5327 Email Contacts guestrelations@hollandamerica.com Social Media Contacts Executive Contacts Primary Contact Michael Stendebach European and Alaska itineraries may bring a few more Europeans and Australians to Holland America, but, for the most part, the majority of passengers are from the United States. Realizing many industries are short staffed and are dealing with long wait times, I just want to get a definitive answer and rationale. Vice president, food, beverage and guest services Got a nice HAL rep who verified my claim, after waiting on hold for another 5 mins, that the claim had finally been approved and was pending in the Reimbursement Dept along with many many other claims waiting to have a check produced. Order a salad, sandwich or entre any time. It's elegant, understated and mature. MARINER ID OR EMAIL ADDRESS. I think they are having phone problems. We are doing our best to keep up with the requests of our guests. Do you have outstanding medical bills that insurance did not cover? Unless you are retired most people arent taking 50 plus day cruise so very few will be losing thousands. They have insisted that I email guest relations, which is fine, and I will certainly wait until the timeframe they gave me to receive a reply. The wait on phone is upwards of an 1:45 min at times. We know youre waiting for your refund ($1993.23) and may be frustrated by how long its taking. 0 415-2019 Balic Cruise-414.JPG By Aussie17, 14 hours ago. I had stated that we could provide a death certificate, but that didn't seem to assist in any way. Holland America Line - Guest relations staff not equipped to resolve issues and lying about various issues. This topic is now archived and is closed to further replies. If so, I would think HAL would help with that..Regarding more money than that, I'm not sure how extracting money from HAL will help with the recovery and treatment of the broken wrist. The second in the line of our Pinnacle Class ships, her design draws inspiration from the elegant curves of musical instruments. Enrichment programs go on throughout the day including computer workshops and classes, cooking classes, fitness seminars and wine tastings. I also remember very well that when he came home after a day at the office, he and my mom would have their cocktail hour in the living room. From the pages of rock and rolls leading authority, our Rock Room band chronicles the best of the classic rock era. This weekend my wife and I will decide how to proceed. A manager on the ship provided a phone number that no longer is in service. Holland America Line reviews & complaints. But as every day passes without resolution of this matter, our opinion of HAL diminishes. Im 3 star, 6th cruise in 4/1/23, called Guest Relations or Customer service today. I have tried the number offered, but that is only for personal consultants, which I do not have. Try Guest Relations again and cc to Gus Antorcha. Maybe another 2 weeks (?) Thats a great ta. So who actually is doing this? I hope you ( @cruisepro19 ) and your mother have a wonderful trip together. Our poolside pizzeria has fresh Italian salads and authentic thin-crust personal pizzas with savory toppings. We ended the cruise by being persistent with the Hotel Manager and Guest Relations Manager, and Holland . veranda needed cleaning. Anyway, she insisted I be transferred to my cruise consultant even after explaining by my wife these were actually cruise offers through Holland america Casino. Does anybody have a direct phone number and extension of someone in Guest Relations who has been helpful to them? Oh, and if you want to say I dont play enough, reach out to the casino itself, because my offers were for Verandah, free play, and free drink package. Sleep in and have breakfast delivered. Im emailing a pcc. (Note: The spider lost the fight in the end). my lawyer was able to get minimum compensation, as the cruise lines have so many disclaimers and loop holes, and this was over 10 years agowith Covid today, I am sure its even tougher. Within the last 2 months, they stopped again. I dont think so. Holland America Line - Ship service charges. But after college, I began a long career in the travel business. Many passengers use Gala Nights as an excuse to pull the tuxedo and gown out of the closet and strut their stuff. He would tell her of clients who would call at the last minute with changes to their travel plans, and expect him to handle it seamlessly. Put your phone on speaker, muffle it a bit and do something else while you wait. This was our first and last cruise on Holland America. 19952023, The Independent Traveler, Inc. .css-18jw8gc{-webkit-appearance:none;-moz-appearance:none;-ms-appearance:none;appearance:none;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;position:relative;white-space:nowrap;vertical-align:middle;outline:2px solid transparent;outline-offset:2px;line-height:1.2;border-radius:var(--chakra-radii-md);transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-normal);height:auto;min-width:var(--chakra-sizes-10);font-size:var(--chakra-fontSizes-md);background:none;border:0;color:black;display:inline;margin:0px;padding:0!important;font-family:var(--chakra-fonts-Roboto);font-weight:500;padding-top:0.625rem;padding-bottom:0.625rem;-webkit-padding-start:1rem;padding-inline-start:1rem;-webkit-padding-end:1rem;padding-inline-end:1rem;}.css-18jw8gc:focus-visible,.css-18jw8gc[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-18jw8gc:disabled,.css-18jw8gc[disabled],.css-18jw8gc[aria-disabled=true],.css-18jw8gc[data-disabled]{opacity:0.4;cursor:not-allowed;box-shadow:var(--chakra-shadows-none);}.css-18jw8gc:active,.css-18jw8gc[data-active]{border:var(--chakra-borders-none);background:none;}.css-18jw8gc:hover,.css-18jw8gc[data-hover]{border:var(--chakra-borders-none);background:none;}.css-18jw8gc:focus,.css-18jw8gc[data-focus]{border:var(--chakra-borders-none);outline:2px solid transparent;outline-offset:2px;box-shadow:var(--chakra-shadows-none);}Cookie Consent, Midsized ship with great dining, entertainment and enrichment options, and good service, Busy Lido Market and spa reception; tired Club HAL spaces for kids; challenging internet, Perfect combination of modern amenities and entertainment with traditional ship ambiance, By proceeding, you agree to Cruise Critics. Funny that this is a concern that I was just involved in. Room Service is only a phone call away. Sleep in and have breakfast delivered. When I have had a medical claim to be filed with my travel insurance, that's where I received my documents. Book Now. I have sent an email a few days ago to that address so I will give it time for them to reply. Our complimentary Personal Cruise Consultants offer: Have you tried to goggling Holland America cruise line corporate office phone number? The same morning my spouse waited 40 minutes before giving up and going to eat in the buffet. kazu - I'm sorry for the loss of your husband. I know I spent some money on "nothing" (but the pleasure of planning that trip I couldn't take) as Mom entered hospice and slipped away within a few days but it was much less than official policies might have suggested. Primary Contact Holland America Line - Guest relations staff not equipped to resolve issues and lying about various issues. 0 230-2019 Balic Cruise-229.JPG . We loved to travel, yet we told him No, because we had heard all the stories. I said because of the language barrier and not understanding her and her not accepting what we were saying, she was rude at that point and wanted to know why? Or, telling the vendor that if the claim isn't handled within, say, 10 days, then you will file a complaint with said office. Another Guest Relations said that HAL would probably do something, but unsure and by the time she transferred me, the person on the other line either was disconnected or hung up. Office of the President. Explore the Natural World with BBC Earth in Concert on board. . So someone is manipulating my offers. I loved my first season working at HAP so much that I will be going back this summer to work as a guest service host. When my mother passed away in 2019, I had to suddenly cancel a European (land) trip consisting of so many vendors. Stice will focus on dining and beverage service operations across the fleet and at private island Half Moon Cay. Like other posters have already stated, if you (the OP) start off with using the terms "HAL's negligence" in your future contacts with HAL, the matter will surely, and I'm not calling you Shirley, wind up in the legal dept. Seattle, WA 98119. And the jet ski excursion on Half Moon Cay was a blast and I highly recommend it. No point in using phone or email - registered mail is the way to communicate so you have some record. BBB is here to help. We encountered no Internet for the first day which normally wouldn't bother me except that I needed to review and reply to some important legal matters. Holland America Line enhanced its guest experience and product development team with the addition of Michael Stendebach and Anthony Stice. Aside from Eurodam's musical and culinary demo venues, there are Broadway-style productions, concerts, comedians and magicians and full sensory BBC Earth Experiences in The Mainstage plus contemporary movies in the Screening Room. This is something that requires a "human" to handle, an email will not be helpful. The ship generally feels uncrowded, except for breakfast and lunches in the Lido Market at high-volume times. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Might it might not be necessary. All in all, an average cabin at best. He did the best he could, and somehow it always worked out. Due to a missunderstanding on my part I thought HAL was covering the quarantine hotel room in Vancouver. This review was chosen algorithmically as the most valued customer feedback. Some may say this is BS but as others have said it's happening across many companies. Your travel agent should be able to lean on the HA rep if your agent isn't coming through, contact the owner of the agency. The second in the line of our Pinnacle Class ships, her design draws inspiration from the elegant curves of musical instruments. Got a nice HAL rep who verified my claim, after waiting on hold for another 5 mins, that the claim had finally been approved and was pending in the Reimbursement Dept along with many many other claims waiting to have a check produced. Share your photos and videos with others to prove the truth of your words. He also will oversee the development of wine and beverage menus and the optimization ofdining and beverage revenues. By Has anybody had any luck with trying to extend a credit? Accident reports are classified as controlled documents. Holland America is a great company. Get Eurodam price drops 250,000+ people have entered their email. I even had a hair on my breakfast plate. But there are plenty of modern-day amenities and spaces that blend in perfectly including the rockin' Memphis-and-Motown band in the B.B. 32 mins. And although some of the ship's public spaces are starting to look a bit outdated, the feel of the ship is still as relevant today as it was on its inaugural voyage. So he stayed on the phone while I took pics of all docs and emailed them to him. Onboard life good, but in-port experience poor. Speaking from experience, having broken my knee cap on a cruise ship, your best bet is a maritime lawyer from the country the cruise line is registered in. Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. I guess it is appropriate to say "whatever floats your boat" :). Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Guest relations staff not equipped to resolve issues and lying about various issues. Amazing places deserve to be shared with others - why not Write a Review! to find out the staus. He owned the business with my mother, and another couple. Add Cruise Critic's Community Forums to your iPhone's Home Screen! Prior to joining Holland America Line, Antorcha was chief operating officer at Carnival Cruise Line, where he worked for nine years. It was really a simple question. Also I am pretty sure that if you are given any monies from Holland America they will ask you to waive any and all other rights for additional damages and accept these monies as full settlement of your claim. There are typically two Gala Nights on a seven- to 13-night cruise, with three or four on longer sailings. If you are looking to make some big bucks, you better call a lawyer. Find your cruise vacation today with Holland America Line on one of our award-winning cruises to Alaska, Europe, Caribbean, Hawaii, Mediterranean, and more. He also worked as senior beverage operations manager at Royal Caribbean and corporate director of dining operations at Carnival Cruise Line. Speaking from experience staff does need to come into the office to cut cheques but that shouldnt take months. I would very highly recommend taking this cruise with Holland America aboard the, Cruise Line Dress Codes: Holland America Line. Powered by Invision Community. Holland America appoints two as VPs in guest experience team. Seattle, WA 98119 Remember me (Optional) Submit a complaint and get your issue resolved. Bottom line is that when you have a decent cruise/travel agent you simply send them an e-mail and they can deal with the hassles of getting through to the right folks. While we are extremely sorry for the wait times when contacting Guest Relations, we, like most companies, are experiencing staffing shortages due to Covid which causes wait times to be longer than normal. We love Alaska and so do our guests! Our flight left Aruba on time the following day, and were were overjoyed, arriving home and off that miserable ship. It hasnt. From the cabin stewards to the waiters, affable bar staff and friendly entertainment and cast members, the service is attentive and friendly. As we were finalizing the paper work, there was another power failure leaving us in the dark. 74 Unresolved 5% of 78 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Unsanitary eating conditions" Resolved "Guest Relations staf" Resolved "Nightmare" Resolved "Fraud and cheating" Holland America Line complaints 78 Search Filter by Sort by: Newest Most helpful Most popular Oldest P I would like to praise a couple of employees, as well as address some of the issues we had on our Zuiderdam cruise. Speaking of the entertainment onboard Eurodam, it's top-notch and stays true to the quality Holland America has committed to. Sing along, test your music trivia knowledge, or sit back and enjoy as chart-topping hits fill the room each night. He had loyal clients, and would personally deliver travel documents to their home or business. Link to comment Share on other sites. Click here to reload the page in order to enable certain features. @kazu and @cruisepro19, my condolences to each of you on your loss. Also, my husband has a credit that I would like to use (sounds like that won't be allowed) which I can understand. Mr. Antorcha has reviewed your concerns and asked me to express his regret for the disappointment you encountered. Holland America Line enhanced its guest experience and product development team with the addition of Michael Stendebach and Anthony Stice. to get a check if lucky. Vice president, food, beverage and guest services Enjoy breakfast in bed or an early dinner on your verandah entres and more are available whenever you wish. In 2013, she was appointed president of Princess Cruises after more than 15 years working with the company. Youve been given some good leads and suggestions on this thread. Stendebach joins as VP food, beverage and guest services, and Stice in the newly created role of VP dining and beverage operations. Enjoy an early dinner on your verandah before an evening excursion. I loved my first season working at HAP so much that I will be going back this summer to work as a guest service host. When not relaxing in well-appointed suites or staterooms, guests will have many innovative dining and entertainment optionsfrom Rudis Sel de Mer to Nami Sushi to the Rolling Stone Lounge, B.B. The security officer (SECO) onboard Oosterdam will have documented the accident involving your spouse (all the best to her for a speedy recovery), more than likely with photographs of the accident scene. More Holland America Line reviews & complaints. Enjoy an early dinner on your verandah before an evening excursion. If HAL handles all such messages through Legal, then they'll do that anyway. Try to keep your correspondence (written or verbal) strictly business. It's kind to share what you've learned about such a difficult situation to help others. Does anyone have any other phone number that might be more helpful? Bottom Line Perfect combination of modern amenities and entertainment with traditional ship ambiance About Passengers: 2,104 Crew: 876 Passenger to Crew: 2.40:1 Launched: 2008 Shore Excursions: 708. Click here to reload the page in order to enable certain features. Holland America Line - Guest relations staff not equipped to resolve issues and lying about various issues. Asked for the supervisor again, she put us on hold and get a cruise consultants voicemail, i hung up. Little water pressure in shower. I just did, several numbers come up. Holland America Line reviews & complaints +1 888 425 1329 Holland America Line contacts Im pretty sure they are not telling their suppliers that. Not permitted: Swimsuits and other pool wear, men's tank tops, shorts and distressed jeans are not allowed in any of the restaurants during the evening hours. Stendebach joins as VP food, beverage and guest services, and Stice in the newly created role of VP dining and beverage operations. Holidays, summers and the Caribbean and Alaska seasons tend to bring more families. The main restaurant was a disaster concerning service, and was the only place on the ship we encountered flies. Public Relations Phone: 1-800-637-5029 Email: pr@hollandamerica.com Hours: Monday - Friday 8:00 am - 5:00 pm For media inquiries. She told me you cant book flights through hal anymore. Powered by Invision Community. Oh thanks for theGOODnews I think.LOL. This ta offered zero obc. The ship arrived to port late, we boarded late, left late, and arrived late to everywhere we were or supposed to be. Copyright 19952023 The Independent Traveler, Inc. Holland America Line - Upgraded room not very appeasing. You should probably post this question on the HAL sub-forum for more specific information. We have been told in the past that those offers come from the casino. This lady on the phone today is telling me its the cruise consultant who makes the offer. What if my wife doesnt go?

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