Help us continuously improve. We are sorry for the inconvenience. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. POSITION SUMMARY: The Customer Experience (CX) team at Swing seeks to empower our users through easy self-service and provide guidance and expertise when our schools and subs need us. Resolve billing and technical issues and provide order status information. Unfortunately, this job posting is expired. Employees are advised to choose a safe and secure location to work from, and to maintain high levels of safety. On average, U.S. students are with substitute teachers for 5% of the typical school year. Youll need to think analytically to solve customer problems in a first contact resolution approach. ), Collaborate with other functions (Tech, Ops, Product, etc.) Experience in a high transaction volume environment. scusiamo se questo pu causarti degli inconvenienti. True team player. Founded in 1981, ABC helps over 24,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users). A strong sense of accountability and work ethic with the ability to manage work independently. Troubleshoot with customer if customer is having website problems. Update our internal databases with information about technical issues and useful discussions with customers. message, contactez-nous l'adresse Posted 12:27:37 PM. Tools will be provided for communicating with team members and collaborating on projects. This helps ensure were ready and available to help our customers when they need us most. Provide accurate, valid, and complete information by using the right methods/tools. The candidate will feel comfortable working in a fast-moving environment and following established processes and procedures. Contact insurance agencies and carriers to obtain updated certificates of insurance. Se continui a visualizzare . Our network provides subs with a wider range of work opportunities to gain experience and build their professional network.After more than 7 years in operation we are working with over 4000 schools in 7 states and have filled over 500k teacher absence days. real person. Identify and pursue expansion opportunities and partner with Sales to successfully close such opportunities. Must be flexible to work additional hours if needs of the business so dictate. On average, U.S. students are with substitute teachers for 5% of the typical school year. Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members, Address all customer concerns politely, using active listening skills to understand and confirm the information, Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience, Proactively monitor in-progress deliveries and take corrective action when necessary, Manage non-standard delivery situations with professionalism, empathy, and urgency, Effectively use Salesforce and other internal tools to accurate log interactions and solve issues, Collaborate with team members from various Roadie departments to ensure seamless delivery experience, A combination of sales, or customer service experience, optimally with a technology or logistics company, Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities, Able to quickly and efficiently problem solve and troubleshoot, Comfortable with a fast-paced environment and changing requirements, Proactive and able to comfortably navigate through uncertainty and ambiguity, Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends, 100% covered health insurance premiums for yourself, Tuition and student loan repayment assistance (thats right Roadie will contribute directly to your existing student loans! The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ci Refer a substitute . . We celebrate diversity and are committed to creating an inclusive environment for all employees. ), Flag user pain points and suggest solutions to our product team, Identify areas of improvement in support processes (i.e. scusiamo se questo pu causarti degli inconvenienti. Must be able to remain in a stationary position 90% of the time, Must be able to communicate, detect, converse with, and express oneself to others, Must be able to talk and hear 70% of the time during online meetings and calls, Repeating motions that may include the wrists, hands, and/or fingers, Employees are to be online and accessible for 8 hours, Monday to Friday. Wenn Embrace our winning Pearl Culture which promotes our employees desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency, and innovation. las molestias. The ideal candidate is well-organized and service-oriented, able to track tasks on numerous projects while delivering exceptional service to clients and customers alike. This button displays the currently selected search type. Browse open jobs at Swing Education, find the job that's right for you and apply in seconds! Customer Service Associate Salary (July 2023) - Zippia Provide support to your assigned customers via Intercom (chat and email) and calls via Aircall throughout the shift. Employees are to be online and accessible for 8 hours, Monday to Friday. naar ENVIRONMENTAL CONDITIONS / PHYSICAL DEMANDS: The environmental conditions described here are representative of those an employee encounters while performing the essential functions of this job. Swing Education hiring Customer Support Associate in United States You are highly organized, empathetic, a thoughtful communicator, and energized by helping our school partners and substitute teachers get the most they can out of their Swing experience. At iVisa we believe that traveling should be simple. That means our students have substitute teachers for more than six months of their K-12 school career. Join to apply for the Customer Support Associate I role at Swing Education Email Password (8+ characters) You may also apply directly on company website . Si continas recibiendo este mensaje, infrmanos del problema Prepare reports as needed from your daily tasks, Keep a daily register of the cases reviewed. Parental & Pawternity Leave we offer leave for when your family grows by two feet or four paws! As a Customer Support Associate, youll be responsible for providing world-class customer support, identifying customer pain points, and escalating inefficiencies you identify in our support processes. Our online platform makes it easy for great schools and quality subs to find each other. Quarterly Performance Bonuses (up to $2,200), Referral Bonus ($500 per eligible referral), Health, Vision and Dental Insurances (coverage starts on Day 1! Flexibility We are disrupting an industry so changes to traditional processes should be expected. Familiarity working with customers of all sizes. ), Take ownership of issues and put our Customers First to help resolve their problems, Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc. Swing Education hiring Customer Support Associate I in - LinkedIn Please help us protect Glassdoor by verifying that you're a Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. How Much Does Swing Education Pay in 2023? (229 Salaries) Respond to Rhino customer queries in a timely and accurate way via chat first then with email and phone call support. Lamentamos pelo inconveniente. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. . Self Motivated Driven individual that is inspired to perform a task to the best of ones ability using his or her own drive or initiative. Ensure systems are accurately updated with client information. Built In is the online community for startups and tech companies. An expert communicator in both small-talk & high-pressure moments. Good judgment and the ability to handle sensitive and confidential information with discretion By using our site you agree to Website Terms of Use, Company Address: 548 Market St #88403 San Francisco, California 94104-5401. Own complex escalations end-to-end, from initiation through resolution, by developing and adapting action plans, collaborating with a cross-functional team, and keeping lines of communication open between impacted parties. We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. om ons te informeren over dit probleem. On average, U.S. students are with substitute teachers for 5% of the typical school year. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible. to maintain expert-status on knowledge of the products / features, Communicate with management to escalate problems and recommend resolutions, Fluent in French and English, both written and spoken, Professional written and verbal communication skills, Ability to process inbound customer requests via phone, email and chat, Able to solve problems with empathy and patience, Team player with a positive can-do attitude, Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel), Must be a self starter and multi-tasker while remaining responsible and detail-oriented, Experience with e-commerce companies (i.e., websites + apps), Experience in customer care or customer service. The average salary for a customer service associate in the United States is $31,709. Job Description. Calm App +4 enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16. envie um e-mail para Attendance and commitment to being present and on time for your full shift each day is crucial. Strong communications skills specifically on the phone and in writing. Strong presentation, meeting facilitation, organizational and written communication skills, Experience in account development and enablement, Enterprise change management experience, Experience with JIRA, AirTable, FreshDesk, SalesForce, Trello and InVision desired, Experience in the workforce management, contingent labor, or talent solutions industries, Experience sourcing or recruiting freelancers, Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience, Vibrant company culture with frequent team building events, Fast pace learning environment with significant availability for new opportunities, Unlimited PTO (minimum of 25 days/year), At least 3 years of customer service experience, preferably in an app-based marketplace or logistical space, Excellent written and verbal communication skills, Ability to work effectively in a fast-paced environment, managing multiple complex customer issues concurrently, High degree of organization and eye for detail: seemingly small details can make or break someones move day, Able to keep it real and have difficult conversations when necessary with customers, Bellhop Pros, third party providers, and internal stakeholders, Weekend and holiday availability in line with business needs. How much does a Customer Support Associate make? You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). We're a post-series C company with about 80 employees currently and our lead investors include GV (aka Google Ventures), Owl Ventures, and Social Capital. Salary Company Rating ABOUT SWING: On average, U.S. students are with substitute teachers for 5% of the typical school year. Sign in to create your job alert for Customer Support Associate jobs in United States. ), Voluntary Life, AD&D & Supplemental Insurance Options, Mental Health, Multiple EAP, and Wellness Plans, Free and Discounted Nordic Naturals Products, Multiple Employer Paid Professional Development Programs, Responsible for supervising the daily activities of all assigned employees and their daily tasks as needed, Disciplinary issues including recommendations for terminations, Communication with employees of changes to current systems, Assisting the representatives with questions concerning accounts, Improve employee performance by implementing customized agent training and development plans, using available reports, feedback and call analytics information. Remote Customer Support Associate I at Swing Education | Heyremote Tools will be provided for communicating with team members and collaborating on projects. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. 4 days ago Be among the first 25 applicants See who Swing Education has hired for this role No longer accepting applications About Swing On average, U.S. students are with substitute teachers. Highly empathetic, takes time to understand customer pains, needs, and wants and goes the extra mile to make sure customer issues are resolved as quickly as possible Aydanos a proteger Glassdoor verificando que eres una persona real. Want to be a fundamental part of building the team and the foundation for the iVisa experience. The problem? Your job seeking activity is only visible to you. Our company is growing 100% year on year. Leverage internal knowledge base to quickly respond to inquiries. Growth A desire to grow within the department and/or company in order to build a successful professional career with Nordic Naturals, Must be proficient with MS Office, Zendesk, Shopify, Chat, Phones. Wir entschuldigen uns fr die Umstnde. This is your opportunity! ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. We are a womens health consumer product company. And more! para informarnos de que tienes problemas. Excellent customer service skills, including a high level of follow up skill and professionalism. Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers. Select Accept to consent or Reject to decline non-essential cookies for this use. Onze Remote, USA Finance Payroll Administrator . questo messaggio, invia un'email all'indirizzo Location, education, and experience impacts how much a customer service associate can expect to make. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Ensemble associate to obtain CRCR certification within 9 months of hire. Customer Support Associate at Swing Education | JobEka.lk day shift (Monday-Friday), from 11:00 to 20:00 local time. In this role youll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. ABOUT SWING: On average, U.S. students are with substitute teachers for 5% of the typical school year. Onze Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Were looking for a. who brings excellent communication and problem-solving skills, and operates with a customer-first mentality. Ensure customers have the best possible experience. Experience in customer or technical support. That means our students have substitute teachers for more than six months of their K-12 school career. Provide high quality, efficient and helpful responses to customer requests through channels like Zendesk emails/tickets, livechat and phone, Suggest, update, and create content for our external Help Center and internal knowledge base to provide an easy, self-service customer experience (macros, help articles, etc. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de High degree of critical thinking, reading comprehension, and solution oriented skills required customer self-service opportunities), Use tools and knowledge base efficiently to maintain low ticket processing time, Triage and escalate tickets as necessary to CX team leadership, Provide support to other teams, including but not limited to Sub Operations, Bachelors degree preferred or equivalent experience required, Ticket-based customer support experience a plus, Highly empathetic, takes time to understand customer pains, needs, and wants and goes the extra mile to make sure customer issues are resolved as quickly as possible, Hyper-organized and detail-oriented, with excellent written and verbal communication skills, Commitment to diversity and inclusion in working with diverse teams, Good judgment and the ability to handle sensitive and confidential information with discretion, You consider yourself a technology enthusiast and enjoy learning how to use new technology tools, High level written and verbal skills required, High degree of multitasking capabilities required. Do you want to join the largest provider of supplemental insurance in the nation!? View jobs Swing Education Careers and Employment Work wellbeing Results based on 139 responses to Indeed's work wellbeing survey. Creatively analyze and drive adoption within the customer base, including engaging departmental leaders who are utilizing the solution well as well as those whose adoption is lacking. As a Customer Support Associate, youll be responsible for providing world-class customer support, identifying customer pain points, and escalating inefficiencies you identify in our support processes. Share best practices and suggestions for performance improvement both within their team and throughout the Customer Care center. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. Engage closely with the Project Champion(s) and Executive Sponsor(s) at each customer, as well as other strategic leaders that influence the direction of the program. Rhino Customer Experience Agents are strategic thinkers that understand the big picture of where the organization is going and how all the different parts are interconnected. Act as the voice of the customer internally. That means our students have substitute teachers for more than six months of their K12 school career. We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. Responsible for the overall quality of service provided by the department for our clients. Si continas recibiendo este mensaje, infrmanos del problema Working at Swing Education: 160 Reviews | Indeed.com After more than 6 years in operation we are working with over 4000 schools in 7 states and have filled over 300k teacher absence days. Please contact, See other open jobs at Swing Education here >>, Professional development reimbursement program. om ons te informeren over dit probleem. Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth. Gather customer feedback and share with our Product, Sales, and Marketing teams. Swing Education is focused on tackling the substitute teacher shortage. Ability to type and talk at the same time in a fast-paced environment. ), Flag user pain points and suggest solutions to our product team, Identify areas of improvement in support processes (i.e. Most customers contact us because theyve had a problem and need your help. Caso continue recebendo esta mensagem, Wenn Must be able to remain in a stationary position 90% of the time Experience working in Zendesk required, live chat preferred. This is a fast paced environment and highly structured. We help schools access more subs and offload tedious work associated with managing a pool of substitute teachers (recruiting, screening, payroll, etc.). Our online platform makes it easy for great schools and quality subs to find each other. Customer Support Associate at Swing Education | Working Nomads Updated Jun 14, 2023 Experience All years of Experience All years of Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Industry All industries All industries Legal Aerospace & Defense Agriculture Arts, Entertainment & Recreation Pharmaceutical & Biotechnology Provide support to other teams, including but not limited to Sub Operations ein Mensch und keine Maschine sind. Job Title Popular Jobs Location United States Average Salaries at Swing Education Popular Roles Substitute Teacher $166 per day Teacher $149 per day Substitute $187 per day Popular Jobs Customer Support Associate I Katy, TX 10 hours ago Thats why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks. an. San Francisco, CA. Swing Education hiring Customer Support Associate in United States Our online platform makes finding each . A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) Customer Support Associate Swing Education ABOUT SWING: On average, U.S. students are with substitute teachers for 5% of the typical school year. Customer Support Associate Saas Labs US Inc. Palo Alto, CA Remote Full-Time Maintain quality, expediency, performance targets and good attendance. Open to accepting feedback to ensure the teams success. ), Flag user pain points and suggest solutions to our product team, Identify areas of improvement in support processes (i.e customer self-service opportunities), Use tools and knowledge base efficiently to maintain low ticket processing time, Triage and escalate tickets as necessary to CX team leadership, Provide support to other teams, including but not limited to Sub Operations, Achieve set team goals in tickets per hour, quality, and CSAT, Ticket-based customer support experience a plus, Highly empathetic, takes time to understand customer pains, needs, and wants and goes the extra mile to make sure customer issues are resolved as quickly as possible, Hyper-organized and detail-oriented, with excellent written and verbal communication skills, Commitment to diversity and inclusion in working with diverse teams, Good judgment and the ability to handle sensitive and confidential information with discretion, You consider yourself a technology enthusiast and enjoy learning how to use new technology tools, High level written and verbal skills required, High degree of critical thinking, reading comprehension, and solution oriented skills required, Professional development reimbursement program, Must be able to remain in a stationary position 90% of the time, Must be able to communicate, detect, converse with, express oneself to others, Must be able to talk and hear 70% of the time during online meetings and calls, Repeating motions that may include the wrists, hands and/or fingers, Employees are to be online and accessible for 8 hours, Monday to Friday. At iVisa we take our Customer Experience very seriously, which is why we are looking for the best talent that will own the customers journey and will leave no stone unturned until the customer is happy. How Swing works For Subs How substitute teachers find jobs on the Swing platform; . What is Swing Education's Contact Information? - Support Center The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis. Tools will be provided for communicating with team members and collaborating on projects. Keep accurate records of customer interactions. Se continui a visualizzare Find a satisfactory solution to a given problem per standard operating procedures. Customer Experience | Remote, USA | Full Time. Inform customers about new features and functionalities. A private and secure workspace within your home, away from noise and distractions. Please help us protect Glassdoor by verifying that you're a Time Management Prioritizes work and moves through volumes quickly, efficiently and accurately to meet performance KPIs. 1 year of customer service experience, prior military or call center experience preferred, Knowledge of relevant software, application, and equipment MedNet and web portal proficiency preferred, National Career Readiness Certificate preferred, Strong PC navigation skills including Microsoft Office (Excel, Word), SharePoint, the internet, and the ability to work with multiple screens and systems simultaneously, Intermediate keyboarding and computer skills, including Microsoft Office, Strong verbal and written communication skills, professional etiquette, and interpersonal skills, Identify and analyze opportunities and provide effective solutions. This is a call center position taking in-coming calls from Agents, Provide professional, timely, and accurate customer support to all group administrators, brokers and agents with questions and requests, Document calls, ensuring that all notes are completed using established templates, Process all group renewals and cancellations, Review client information to ensure that all paperwork is properly signed and completed, Research and respond to all escalated inquiries with a sense of urgency, Call Center (2 years of experience is required), Call Center Support (2 years of experience is required). Get notified about new Customer Support Associate jobs in United States. Open availability to work an 8 hour shift, including nights and some weekends, A comprehensive and highly competitive benefits package, Our Support team operates as the first point of contact for the Roadie community. envie um e-mail para Als u dit bericht blijft zien, stuur dan een e-mail EAP we get you help when you need it. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. excuses voor het ongemak. The company is located in San Mateo, CA. That means our students have substitute teachers for more than six months of their K-12 school career. View jobs Swing Education salaries: How much does Swing Education pay?

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